Netflix and Amazon Prime both work on Windows 10’s default browser, Edge, but may need an update to Silverlight, an application framework that Microsoft created and maintains.
If you’ve upgraded from a Windows 7 PC you could well suffer from this issue, as the older version of Silverlight may have travelled across when you migrated.
At any rate, if you’re encountering streaming gremlins, to fix the problem and get back to binge watching House of Cards, go to this Microsoft site where you can reinstall Silverlight – follow the instructions as detailed on the web page.
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